Help & Support
Answers to common questions about Hayya Salah and this website. If you still need help, submit a support request below.
For product ideas rather than troubleshooting, use our Feedback page.
Frequently asked questions
- Hayya Salah uses Google or Apple sign-in — there is no separate email-and-password account.
- This website lets you discover masjids without signing in; the full signed-in experience is in Hayya Salah.
- Verified masjids show Hayya-checked prayer times; unverified listings use calculated times until review completes.
Account & login
- If sign-in fails, confirm you are using the same Google or Apple ID as before and that your device has network access.
- Account deletion is available in Hayya Salah when shipped in-app, or via support — worshipper data is removed as described in our Privacy Policy.
Prayer times / iqama
- Times on masjid pages reflect Hayya data for that listing — verified timetables vs calculated defaults are shown in the app.
- Report incorrect azan or iqama with the masjid name, city, and which prayer looks wrong.
Masjid information
- Masjid profiles include facilities, announcements, and directions when committees keep data up to date.
- New masjids go through Hayya review before they appear broadly in search and discovery.
Notifications & app features
Hayya sends push notifications for important masjid announcements, not for every prayer. You can adjust notification preferences in Hayya Salah settings and in your device settings.
Technical issues
- For app crashes or display bugs, include your device model and app version in a support request.
- For website issues, note your browser and whether light or dark theme is active.
General support
Use the form below for anything that does not fit the categories above. For product ideas and UX thoughts, our Feedback page is the best place.
Contact support
Tell us what you need in a short message. If you opened this page from Hayya Salah, your email is sent with the request automatically.
